Refund Policy – Safar Musafir
At Safar Musafir, we value your trust and strive to make every travel experience smooth and transparent. Our Refund Policy explains how cancellations and refunds are handled for bookings made through our website, mobile app, or authorized representatives.
1. General Policy
- All refunds are subject to the terms and conditions of the respective airlines, hotels, transport providers, and other service partners.
- Safar Musafir acts only as a booking agent and cannot influence refund timelines or amounts determined by third-party suppliers.
- Refunds will be initiated only after receiving official confirmation from the concerned service provider.
2. Cancellation by Customer
If you wish to cancel your booking, you must send a written request to safarmusafirworld@gmail.com with your booking reference number.
Cancellation charges will apply as per the following:
- Flights & Trains: As per airline/railway rules + Safar Musafir service fee.
- Hotels: As per hotel policy (usually 24–72 hours before check-in).
- Holiday Packages: As per Safar Musafir package cancellation terms (mentioned at the time of booking).
No refunds are applicable for “No Show” or for services partially used.
3. Cancellation by Safar Musafir or Supplier
In rare cases where a booking is canceled by Safar Musafir or a service provider due to operational or unforeseen reasons (e.g., weather, strike, overbooking, or government restrictions), customers will be entitled to:
- A full refund, or
- A credit voucher for future bookings, if the customer agrees.
Safar Musafir will not be responsible for additional costs such as visa fees, insurance, or personal expenses.
4. Refund Timeline
- Once the eligible refund amount is confirmed, it will be processed within 7–14 working days (excluding bank holidays).
- The refund will be credited through the same payment method used during booking.
- Delays may occur due to processing times of banks, payment gateways, or service providers.
5. Non-Refundable Services
The following services are non-refundable once booked:
- Visa processing fees
- Travel insurance
- Convenience / service charges
- Special fare bookings or promotional packages
- Any add-ons (such as transfers, activities, or meals) confirmed as “non-refundable”
6. Partial Refunds
If a part of your trip or booking remains unused (for example, one leg of a flight or one night of hotel stay), the refund amount—if any—will depend entirely on the supplier’s policy. Safar Musafir does not guarantee any refund for partially utilized services.
7. Force Majeure
In situations beyond our control (e.g., natural disasters, strikes, political unrest, or government travel restrictions), refunds or rescheduling will follow the policy set by the service providers involved.
8. Contact for Refund Assistance
- 📧 safarmusafirworld@gmail.com
- 📞 +91-9911-83-8080
- 🌐 www.safarmusafir.com